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Refund policy
We want you to love your DailyNova jewelry. If you're not completely satisfied, we're here to help.
Last updated: February 23, 2026
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at:
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items.
Non-returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 30-Day Cooling Off Period
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 30 days for any reason and without justification.
As above, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
Returns Address
DailyNova Returns
SW Commerce
602-2104
46, Sukgol-ro 88beon-gil
Michuhol-gu, Incheon 22115
Republic of Korea
Phone: +82-10-9881-8270
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